I Still Hate Walgreens

I’ve had the pleasure of dealing with the Walgreens Pharmacy for over two years now, on at least a monthly basis, but unfortunately it’s usually more. I have multiple, complex and annoying health problems, which makes me a slave to the rule-reciting minions at the pharmacy counter, who don’t know shit about shit. Don’t worry, I understand there are rules and strict guidelines that have to be followed. Afterall, it’s the idiots who abuse many medicines which have made it exceedingly difficult for the rest of us sickleys to get our DAMN PILLS.

The problem I have with them is the problem people have with the DMV and many other American chain institutions. I don’t like when people treat you as a policy, instead of a person. You’ll ask them a basic question and they respond with a script that someone else wrote, something memorized for the job. And sometimes, that’s what you have to do. But sometimes, it’s good to look people in the eye, listen to what they are saying, and, I dont know, possibly…help them?

Walgreens is genius because they hired a great advertising agency which created a bunch of commercials noting that we don’t live in a perfect world, so for everything else, there’s Walgreens. I threw my shoe at the TV last time I saw that commercial. We don’t live in a perfect world, true, and Walgreens is a first rate offender.

There’s a couple things Walgreens is wonderful for. Like shampoo. And all the shit people try to sell on infomercials that didn’t do well, because, well, they’re shit. There is an entire aisle dedicated to “As Seen On TV Products”, and that’s cool and everything, if you have twenty bucks you’d like to lose and are in desperate need of “pajama jeans.” They also have a great post seasonal aisle, which has a bunch of cheap chocolate and ugly decorations that are half the price, and could save you some dough for next year. But the buck stops there. Most people need Walgreens because they are suffering, and unfortunately, it’s the DMV of medication distribution.

Sadly I don’t see Walgreens going out of business any time soon. For one thing, THEY’RE EVERYWHERE. I’m currently in New York City, and I passed 6 in a 2 block radius yesterday. That could be an exaggeration, but they’re like starbucks, only the people handling your coffee are usually 10 times more intelligent than the people handling your pills. Does this strike anyone else as a problem? I feel like I’m on CRAZY PILLS!! Then again if I were, it’s not like I could get the refill when needed, in which case I’d be having a psychotic break right now. Sometimes I think that’s what’s going on with Charlie Sheen. I know everyone is sort of having a boner for him right now, which is cool and everything, because the guy is pretty funny and such a spectacle to watch. But I can’t help but wonder if he’s just been waiting for his schizophrenia medication to be re-filled this whole time, and Walgreens is to blame. (In that case, thanks Walgreens! love, everyone)

Anyway, I know deep in my soul, this blog isn’t gong to do much. All I am is a sick kid with a computer. I lack the strength, manpower, and money to go after Walgreen’s. You’d know who’d be great to get on my side? Charlie Sheen. I think some tigers blood could really help this issue. Then when the person behind the pharmacy counter tells me they can’t fill my prescription because, I dunno, it’s Wednesday and it’s raining, or something equally irrelevant, Charlie Sheen could just punch them in the face. We’d high five and walk out. WINNING! The problem is there is such little accountability for institutions like this, and such little oversight.  I could complain to the manager, which I have before, but then I’m just that girl that complains to the manager, and everyone flips off when I walk out the door. I know how it works. They probably aren’t paid enough, they probably aren’t trained enough, and most importantly, they are not taught to treat people like people, they’re taught to read rules, and that’s where our system fails. We’ve lost our humanity.

The worst part is, I’m totally at their mercy. I need my pills. And every time I need a refill, I take a deep breath and begin the process. Tears, screams, and six thrown boxes later, I usually get it. But by that time the damage is done. I’ve probably eliminated years from my already sickly life. Being at the mercy of someone unintelligent and more importantly, non compassionate about your situation, is a very, scary thing. It’s terrible. Walgreens is like the douchey cop that threatens to bring you to jail for failure to use a blinker, and you have to turn on the charm, hard. I don’t know how to fix this problem. I don’t even know if it’s possible to fix it. I googled “Walgreens Sucks” and saw a lot of things flying around on the inter-web. I’m know I’m not alone, but I just don’t know if they’ll ever HAVE to change their ways.

I think the only thing I can do is switch pharmacies, I just don’t foresee it being much better, and frankly I shouldn’t have to. Although my mom recently switched to CVS and said it was a little better. So I’m going to try that. In the meantime, I just needed to put down in words, that Walgreens has failed me, and many others. Over. and over. and over. and over. and over. and over again. When I get better, I’m going to do a parody commercial for Walgreens. It’s going to play that same tinker-bell dingy sweet music in the background, but instead of a general tone of happiness, it will show what REALLY goes on at the pharmacy counter. (You know, cursing, freak-outs, general loss of humanity by genuinely nice people)  Last week I watched a 40 year old man cry, because they would not administer the prescription for his child who was having an allergic reaction. They kept insisting that the childs policy ended on July 9, 2009. He kept saying back, “No, that’s her birthday. I’ve been filling prescriptions here for a year.” “Sorry sir, I just can’t.” And THAT shit, pisses me off. It is clearly a typo. ANYONE WITH A BRAIN, could see that it’s a typo. But there’s NO effort, they see what they see and say no way too easily. He freaked out, I shook my head. How long will this go on? I’m going to do some thinking on how to get things to change. I’m also going to call them again and see if my prescription that was called in 3 days ago, is ready. You can go ahead and guess how THAT conversation is going to go. Anyway, health and happiness.

Advertisements

442 thoughts on “I Still Hate Walgreens

    1. Can only order certain meds when my script has run out, if I can’t get new script filled without waiting several days,I have to be admitted into the hospital. 😕

      Like

    2. You sound like a wonderful customer. Clearly you read your prescriptions, know how many refills you have a no that you need to call ahead of time to get your prescriptions filled. I’m like the above mentioned article that lady clearly has no patience, no class and no understanding of not being treated like a queen

      Like

  1. I can’t help but be slightly offended by your post.
    I love to take care of people and help as much as I can. That’s why I’m offended by your post. It seems as though you based your opinion of “the pharmacy technician” from a very small sample. You have a condition that you need to take care of. I understand that. Just know that most of us really work hard to take care of people like you. The one and only thing that limits us so much is the company itself. As far as hating Walgreens, I’m right there with you. Just try not to assume so much about a large group of people based on a small group of people.
    As a pharmacy technician for Walgreens, I really do care for people, and I do the best I can. That said, Walgreens does have their rules, and they are very strict, so what I can do is limited. Even so, if you ever have an issue with a prescription that you get from Walgreens (at least, if I’m taking care of you) 99 times out of 100, it’s an issue with how the doctor wrote your prescription, or your insurance hasn’t approved it. If I don’t give a prescription to you that you really need, it’s not because I’m heartless or stupid.
    For instance, if your doctor sent your prescription to another store, we aren’t notified until you are at our store to pick it up. Another issue I see often is how long it takes for doctor offices to fill prior authorization (PA) forms out, and fax them to insurance plans. Medications that require PAs are often the most important medications for patients,. The reason for insurance plans requiring PAs for expensive medications is because those big HMO companies are required by their stockholders to make as much money as possible, and any paid claim is considered a “loss” to the company. So, when a claim for a pricey medication is submitted, it rejects. Why? Not because we’re heartless morons; it’s because your insurance company wants to make absolutely sure that you really need your medication before they “lose” too much of their precious money, and no, your doctor’s prescription itself is not enough. They’ve made it so it’s as hard as possible for very important medications to be covered, so they can sit on their pile of money.
    I’m sure telling you all of this is pointless, and will never change your opinion. My last day with the company will actually be September 21st, 2014 because I hate it so much… go figure. Needless to say, I have a lot to share with you if you have any questions I can clear up for you. Hope you get well soon!

    Like

    1. Some of the Tech’s do care but the one’s I’ve run into at Walgreens and CVS in my area don’t. In fact when I fill a script for a friend and have to show my license to do so they have to look at it to see it’s me but still call me by the wrong name. Even though I tell them he’s a quadriplegic and can’t come in to fill it on his own. I have done this many times with his scripts and you’d think by now, after me SAYING I’m filling it for my male friend they would remember. I know he has a girls name but that doesn’t mean they can’t look at the name on the license and read mine.
      I use Rite-Aid now and when I go in I’m greeted by my name and asked how I’m doing. That is customer service. Even when I call my refills in and tell them who I am which I do first thing, they ask me how I am. I don’t even have to give them my last name or DOB anymore. I have a lot of prescriptions and Rite-Aid helps me to keep tract of them. I couldn’t say the same of CVS or Walgreens.

      Liked by 1 person

      1. OH NO I HAVE TO GIVE MY NAME AND DOB. Really? Most chain pharmacies serve 1000+ patients. Are you THAT important that you expect people to remember all your fucking details? For the love of fucking God, there are more people in the world other than you. Some of them might have a similar name. GASP.

        Go fuck yourself.

        You have no idea what amount of legal troubles these staff members could get themselves into if they do not verify every legitimate piece of information from you.

        But then again you are probably on welfare and don’t give a shit.

        Like

        1. Your bad language is appalling. Is that the only way you can express yourself? If so, that’s very sad. If you can refrain from speaking to someone like that in the place you work, could you please refrain on this blog? I’m sure you will have to get more offended because I ask this of you but I am asking in a kind way.

          Liked by 1 person

          1. I think this angry f-you person needs to get some other type of job. Surely is having trouble with everyone. Maybe one of those who feels entitled to a job & should just have a paycheck mailed to home, so no stress. My goodness, all that money wasted on that “doctorate” that is hated from lack of constant praise. Welcome to the real world, where you’re not “special” anymore.

            Like

        2. Oh my goodness, aren’t you full of yourself. All pharmacists and techs are so freaking curious as to why people are getting scheduled meds then you treat all of “them people” as junkies. You make me sick & do to yourself what you tell others to do. I won’t use your foul mouthed remark!

          Like

        3. Angry much? Or should I say, ANGRY MUCH!!!???

          Sheesh, you’re living proof that everyone should stay as far away from pharmaceuticals as possible. Especially considering 90% of them do nothing but TEMPORARILY suppressing symptoms and do nothing to address the cause or causes of a particular illness.

          I would say go fuck yourself, but you’ve already done that.

          Like

  2. I’m with you! Walgreen’s sucks! I have fibromyalgia, so I too find myself in line a few times a month. They must only accept job applicants who promise to be rude, and make the customers feel like carp. After the one lady announced to a waiting line of customers that my narcotics were not ready, I had enough. I now use a Rite Aid store that treats me with respect and kindness. Picking up hard core medications is not something sick people enjoy. My pharmacy gets that, and I actually enjoy seeing them as often as I do. SWITCH STORES!

    Liked by 1 person

    1. “Feel like carp.” Yes, they treat everyone like fish. Please go to college, get a job, and stop pretending your fake disease is legitimate in any other way other than gaining unneeded pain meds for you to abuse or sell.

      Like

      1. Ummmm, why are you part of this site or blog if you are dissing someone’s diagnosis? You sound like the ignorant one when all you can do is try to belittle someone. Is that what you learned in school? Go be part of Walgreen’s support site or Pharmacist Anonymous or even Anger Management. You certainly don’t belong on this one to ridicule people.

        Liked by 2 people

      2. maybe God will bless you with Fibromyalgia so you can learn some compassion. You must be young because I’ve yet to meet anyone in their 20’s who has empathy for others. You’ll face Christ one day & give account of every word & deed done on earth. You judgement others as you will be judged.

        Liked by 1 person

      3. Hey, FUCK OFF, since that’s your “name” here because you’re too chicken shit to not be anonymous…… remember THIS…in a fucking instant you or one of the people you love could end up in the proverbial shoes of a chronic pain patient- be it due to an accident or horrible uncurable disease. Most people in severe pain have tried EVERY non narcotic therapy available to no avail! We are not lazy junkies! My first job was at 13 years old and I put myself through college.. unfortunately it was all taken away by health issues that are no fault of my own. Actually, they’re because of shitty doctors! Keep running your uncompassionate rude mouth, or fingers rather, you fucking chicken shit keyboard warrior…..when shit hits the fan and life is forever changed for you or a loved one,(as statistically speaking it’s probable) remember THIS and your comments. Karma is a bitch! And so are you! BTW..I realize this is an old feed,but don’t care…I hope you and anyone else with your attitude reads this!

        Like

  3. I worked for walgreens over 10 years as an assistant manager(MGT official title) . There were once 7500 of us holding this position but we were all given the chance to “apply” to step down into a position that held nearly all the same resposibilities but significantly less pay or…. leave the company. Nice huh? A massive layoff of 7500 jobs but since we weren’t allowed to discuss it with anyone, not even our coworkers understood what was happening.
    Now Walgreens is moving their HQ to europe to avoid paying american taxes (despite the govt money they RECIEVE in RX susidies) and Im sure all the HQ employees will also be jobless. The sad thing is that americans will continue to support them by shopping there. I prefer to support locally owned establishments if large corporations haven’t put them out of business.

    Liked by 1 person

  4. Sorry you feel this way about Walgreen’s, we strive to do the best we can do for the patient. Pharmacy technicians are not going to know everything about the drugs, that is the Pharmacist job to come in and help. Diabetes is a professinal topic only for Pharmacist to fully understand not a technician. As a tech myself Diabetics are first proritity to take care of becuase Diabetics medications are very expensive and have high co-pays. We know yall go through a lot on a daily basis. Remember that Walgreen’s Rite-Aid and CVS are chain pharmacies and have high volume of custormers and we are trying to get to everyone with as much quality and speed as we can. Have a great day and “Be Well”.

    Liked by 1 person

    1. I too have been a Walgreens customer for quite a long time. After refilling my prescription yesterday I was informed that it would be the last time Walgreens would accept my prescription discount card. From now on if you want a discount on any prescription medicine you must purchase a ‘Walgreens Discount Card’ & then they will discount the medicine a little bit. Not as much as the discount card I had been using & had gotten for free from a company that tries to help people pay for their medicines.

      So, what it amounts to is that Walgreens has instigated a new policy to make as much money as possible from its customers. Forget about trying to be helpful or careing to those in need. Just see how much more you can gouge people for. All medicines are 50 to 75 percent more expensive in this country than they are everywhere else in the world. Pharmacies are one of the reasons why. Not the only reason, but one of the reasons.

      Did I mention that I am a senior citizen living off of social security? I will no longer be filling my prescriptions at Walgreens.

      Liked by 2 people

      1. This is exactly why I hate the company. I am currently a technician at Walgreens. I have been since 2011. All it feels like I’m doing is pushing flu shots on patients or trying to get them to bump their prescription supply up to 90 days. There are a number of other things we do that are required by the company to raise profits. What you mentioned makes me sick. My last day is September 21st, 2014, and I couldn’t be more excited. I am glad you are going elsewhere to get your prescriptions.

        Liked by 2 people

    2. Oh fuck off. You have no degree, no education and you try to speak on behalf of pharmacy staff? Please go back to school. Please learn how to type / read / write coherently and then make a comment. Actually, if you could ace a 4 year degree then go to pharmacy school, that would be best. You make technicians that actually know what the fuck is going on look bad.

      Like

      1. @Fuck you,
        Take your own avatar name ‘s advice. You are the exact same seething, venomous spewing, hateful person we are all talking about in the posting. Thank you providing a vivid display of exactly the type of people were are all referring to at Walgreens.

        Liked by 2 people

        1. I have a sneaking suspicion that @fu*k you is actually the pharmacist that I had a run in with at Walgreens on Saturday .

          Like

  5. Wow, after reading all that, it makes me want to stab my eyes out. Nothing but bitching and complaining. Get a life.

    Like

  6. So why is being overweight such a direct link to diabetes.
    The huge distinction between Adiphene and Adipex is that Adiphene is
    a product that uses a sequence of natural and secure to
    use ingredients. Assuming that you aren’t a super-taught
    individual, you will have some major snags adding on control
    over your zealous urges towards consuming distinctive sustenances.

    Like

  7. After my 8 hour shift dealing with several nasty patients at the pharmacy who seem to proceed through life with the personality and charm (not to mention scent) of horse manure, it is hard to come back the next day and do it all again. Yet I do and I try to do my best and give the human race another chance. However, reading this blog and several ignorant comments, I realize that many don’t deserve a second chance. You get the service you deserve.

    Like

  8. Living in new york i can imagine would add to the feeling that you are describing. It would suck to walk in anywhere and have employees act as if you do not matter or are not a real person. I work at walgreens. It happens to be the only place that will work around my husbands schedule so I can stay home with my kids. I am in the beauty department and yeah it can be a mindless job. I do have to say not all walgreens are the same. I try to memorize names and great them by name as they walk in. Yeah my personal goal is to make people feel like “norm walking into cheers”. All I wanted you to see is there are real people working at walgreens that are doing their best to make people like you to feel noticed and cared for.

    Liked by 1 person

  9. When you go to an arcade that is not near you, you get
    a chance to play games with others and can open up new and exciting social interactions.
    Many people all across the globe understand the concept and basics of
    this game but have never won. As you advance in the game, more defense structures are unlocked
    that you can build to further your fortifications.

    Like

  10. Pharmacists are a joke? Compared to what exactly? It’s more than counting and bottles. Let me explain something to you, they have to know anatomy (so they know what the drugs are doing to the body), they have to know multiple chemistries (know what the drug is made of and how it reacts with the body), they have to know math (count the drugs correctly and give the correct dosage). Look at them this way, they’re the doctor inside your drug store. You need an over counter medication for something? They have to be able to tell you how much to take, how often, and just what exactly the drug does. You sound like a very ignorant person, if I do say myself. I also might add that you, yourself may want to go back to school to learn some basics before talking shit about people who actually have brains. The schooling isn’t easy, id like to
    See you handle it. I understand it, you should learn it.
    Sincerely,
    Not even a pharmacist but you deserve to be called out on your idiocy.

    Like

    1. Your a joke, pharmacists are a joke compared to the real people making real decisions in the medical world, like doctors. A pharmacist isn’t qualified to make these decisions, but they do anyway. If you think pharmacists, or the way medication is controlled or distributed is correct in the USA then you are a joke… You want to blame this mess on anyone it’s the insurance companies and the DEA… A million pharmacists and pharmacy managers have sat across from me and bullshited out there mouth endlessly, and I’ve seen more then a few get permanently removed from their career for such ignorance.

      Like

      1. You mean you’re***

        You are so uneducated. I bet that in your wettest of dreams you wish you had a doctorate in anything. The pharmacist has that, which you will never have: the knowledge about everything remotely related to medicine. That is right, you idiot, your pharmacist is a doctor. Of pharmacy. The ones that dismiss you are probably able to read right through your drug seeking behavior. Please go to hell or maybe a community college! You could learn all about addictions and contractions. Wee!

        Like

        1. Not sure why a couple of people on this blog believes all pharmacists have a doctorate degree in pharmacy? RPH stands for registered pharmacist, which means they have a license. If their name tag says PharmD, then they have a doctorate degree.

          Like

    2. NO, most pharmacists are under a very dangerous delusion that it’s OK for them to practice medicine without a license–they think that even when a doctor prescribes Norco, they (the pharmacist) can override that and decide (and these are their favorite words), “it’s too SOON for a pain med refill.” They need to go back to just being pill refill jockeys and shut up and fill the script. With a smile, please, I’m a paying customer.

      Liked by 1 person

      1. Have you heard of the dea? You’re pharmacist is held accountable for early refills and is subject to federal investigation if they just give you whatever the hell you want, paying customer. Get your head out of your ass! People with your attitude are the problem and are contributing to the huge prescription drug addiction and overdose problems in this country.

        Like

      2. Let me guess……you need your pain meds early because you spilled them in the toilet? Someone stole your identity? Your dog opened your medicine cabinet and shoved them up his ass? Your doctor prescribed your pain meds with specific instructions that you are to adhere to. YOU do not have a license to practice medicine and should not take your meds more frequently than your doctor has prescribed. The pharmacist goes by the instructions that your physician writes on the prescription. So if you’re trying to fill your 30 day Norco prescription after the 20th day, then yes it’s too soon to fill. They will usually let you fill it around 3 days before it’s due, which is more than enough time if you are not abusing your meds. Remember these are narcotics and yes there are laws and regulations. I hope this helps. Be well.

        Like

  11. I really just wonder at the efficacy of a pharmacy that spends an hour taking pills from one bottle and (after ostensibly counting them) slides them into another bottle. Seriously folks, the real problem here is that the morons working for any pharmacy have no reason to require any education at all beyond basic reading and arithmetic, since there are very few pharmacies that actually compound any medication these days. Most is shipped to the pharmacy in a large bottle. This medicine is then counted and added to your prescription bottle with the little label informing you of the dosage rate (from the big bottle) and frequency of dose (again from the big bottle unless your doctor has some other dosage in mind). Pharmacy degrees these days are a joke and an excuse to pay the graduate a six-figure salary to do what any high school graduate with a basic understanding of math could potentially do. Pharmaceutical companies have us in their death grip; they know it, but they refuse to care. That’s just my two cents, and you are welcome to bash me all you want for deriding the pharmaceutical system in this country, but it truly is a joke compared to 93% of the developed world.

    Liked by 1 person

    1. Your pharmacist has a doctorate of pharmacy, Most technicians have a bachelors in chemistry. You have what, an associates in art? Please go stab yourself in a valued orifice.

      it doesn’t take an hour to fill one RX. It take an hour to fill the 100 others that are in front of yours; OMG! Other people than you are sick or in pain? That is just crazy that you are not the sole person that is ill.

      Also, start planning ahead for your refills. I know it must be a hard concept for you, since you are a moron, but if you give the staff a day or so they can usually fix whatever issue there is. Unless the issue is that you shouldn’t have been born. There’s no fix for that.

      Like

      1. Once again, we hear from the “person” who believes all pharmacists have doctorate degrees. Now, they also believe a pharmacy technician has a BS in chemistry degree. Pharmacy technicians go to school for 9 months & get a certificate. If a person has a Bachelor of Science degree in chemistry & is working as a pharmacy technician, then something’s very wrong.

        Like

    2. Really Sean? Do you know how many lives I have saved by catching errors that doctors have made? Doctors don’t have the background on pharmacology that pharmacists do. They know which meds work best for certain conditions but they don’t know jack about drug interactions. So yes Sean, I do a hell of a lot more than count pills and pour them into a vial. I educate patients, doctors, and nurses. I have an unbelievable amount of responsibility and not enough help in a very high stress, fast paced work environment. By the way, pharmacists are the most accessible healthcare providers. You should try talking to one someday, you might learn something.

      Like

  12. I’d love to see any of you continue to talk shit about walgreens if you actually worked there and actually knew what to do. But wait brain fart none of you know anything about retail or a pharmacy for that matter don’t want to wait for your pills then get off of them no one said you had to be on them. Go to walmart where they truly treat you like scum of the earth.

    Like

  13. Fuck every single one of you pharmacy assholes. Give a weak person a little power and they will rule with an iron fist. Lick my ass

    Like

  14. Your an idiot. Fuckin try not to be so narrow minded dumbass, they work sofuckin hard and have the most stressful job. U don’t know shit. Walgreens is understaffed and needs to get their shit together but don’t call the techs stupid. IDIOT

    Like

  15. The attitude is not walgreens fault, it’s the individual person…… Not everyone who works for walgreens automatically has an attitude that makes no sense.

    Liked by 1 person

  16. Funny. My mom felt with some scum bag like you today actually screaming in her face that the INSURANCE wouldn’t cover her meds. That’s not walgreens or any pharmacies fault, that’s the INSURANCE. Learn how the system works and stop being arrogant . Clearly you have no idea how much authority the pharmacists have….. They’re not allowed to fill shit early without the doctor. If anything I’d say the least blame goes to the pharmacists but hey some people just need someone to blame in every situation.
    Sincerely,
    Never had a problem with my scripts :)

    Like

  17. I found that the pharmacists blame the insurance companies and the insurance companies blame the doctor’s offices. The blame game and pointing the finger at someone else…even blaming us and labeling us as junkies because we took 1 or 2 more than dictated a month (so rude!) I always go directly to the pharmacy (CVS) every month right after my dr appt with my written script whether it’s early or not because it’s on my home from the dr office (5 towns away) and I have a history at that pharmacy. It’s NOT because I’m a junky but for the convenience, nor do they fill it unless less than 2 days til the “allowed” to date. I have also had the need and will continue to have the need at times to double up and take 2 pills in 1 day because they don’t work as long as they claim (only 8 hrs not the supposed 12 hrs). When I’m having a 18/hrs day 1 pill isn’t always sufficient not to mention my pills could give a crash & burn affect when wearing off. My dr is aware of this nor do I abuse my meds (5 mg of Adderall), quite the opposite. I’m scared to death of getting physically dependent on them so I take weekend “vacations” from them if I don’t need to be calm or focused and having a chaotic mind won’t affect my life in a negative way…like it had before I was prescribed the Adderall. I could even get a higher dose if I wanted from my dr. but this “junky” doesn’t feel a need to raise it right now. It’s not the dosage amount it’s the length. My full time job is few hours longer in the day (10-11 hrs) than the pill lasts and I have a part time job on top of my f/t job so being focused longer than 8 hrs a day is a necessity for me not a luxury. Sorry I’m not “normal” like the self-righteous people that say I’m a junky just because I’m being prescribed Adderall and may run out of my pills after 27 days opposed to the 30 days. Personally it’s irritating, bothersome and unsettling that the doctors no longer have the power to prescribe what’s needed…the government & insurance companies have all that power now. I trust my doctor but do not trust neither the government nor the insurance companies. They have agendas, my dr does not. It’s not easy getting these scripts to begin with so why people act like getting certain prescriptions are as easy as getting a candy just don’t get it.

    I’ve also had to wait til last in line to have my script filled even though they had my script on file for a few days and the day they’re willing to release it they claim to have others to fill 1st, like those people who just strutted in there 15 mins ago so they get theirs ahead of mine. Maybe I should just strut in there at the last minute too instead of dropping mine off a week advance to keep in their file til the date allowed to be filled. I bet I wouldn’t have to wait last in line anymore then. Whatever happened to 1st in 1st out?

    Liked by 1 person

  18. We work our fannies off but there are some of us here who don’t like to fill certain prescriptions and others who think that some people have to many prescriptions so they go to the bottom of the list. It’s not fair but it happens that these people get their prescriptions done last and not on time. Narcotics are tricky too. They can’t be filled early unless there is a new prescription over riding the old one they filled here where I live. So say they got a 30 day supply and came in after 20 days with a script for the same amount for another 30 days we can’t fill it for another 10 days. If they come in with a script for less than was filled 20 days before we can fill it. These are the people who get flagged as possible drug users. They also get flagged if we see they are pharmacy shopping and doctor shopping. Going to different hospitals to get prescriptions for narcotics. Do you know how dumb some of these people are? They go to 3 different hospitals to get scripts for the same thing and try and fill all three at the same pharmacy, some times at the same time.

    Like

    1. Dumb? I have been to three hospitals in a month because of a serious condition and had to do just this, so I guess that makes me dumb, or at least a “flagged drug user” (who isn’t a drug user that gets scripts from Walgreens?)

      Maybe black and white, hard and fast rules against something so incredibly complex as medication for the human body is a GENERAL BAD IDEA. Maybe if the DEA wasn’t breathing down your neck, you could use some more brain power…

      Like

      1. “serious condition”

        Like addiction? Go fuck off, dude. You wish you had the brain power of your local pharmacist. What is your degree in, again? Ah. that’s right. You don’t have one. High school was fun, wasn’t it?

        Like

  19. Yeah ignorance is bliss I guess. A lot of a pharmacists work has to do with insurance and unless you’re going to do the day by day work of a pharmacist and experience it I would just stop talking. You sound completely idiotic and you’re probably a tweaker anyways

    Like

  20. It obviously has something to do with where you live then? Cause where I love walgreens is perfectly fine with filling everything- sometimes early. And if you go in on time they’re not going to fill it two days later……

    Like

  21. Lmao you DO have to be smart to be a pharmacist anywhere. Ignorance is bliss I guess. If you have a proper prescription to fill they won’t have a problem doing it, you’re most likely a druggie who’s pissed cause ya can’t
    Get your oxys. Get over it

    Like

    1. No I don’t have a prescription for Oxycodone. I just want to get one of the 15 medications I take for chronic conditions without a hassle. I am having the same problem with CVS now. The people there don’t want to take the time to put the prescription in the computer right so it keeps getting kicked back. NONE of them are narcotic or addicting but Walgreens and CVS don’t care. In my state I can get them filled 2 days before they are due but Walgreens and CVS don’t want to do them till 2 days later. I had to keep on them to get them filled which didn’t endear me to the techs or pharmacists there. They are lazy and incompetent. If it isn’t easy to do they don’t want to do it. I now go to Rite Aid and still had a problem when I was transferring my scripts from CVS because CVS kept hanging up on them. Now that I only have two scripts left that need to be transferred I don’t think I’ll ever be going back to CVS. I don’t like them and don’t want to deal with the attitude anymore and I don’t have to.

      Liked by 1 person

      1. Hmmm Walgreens gives you issues, CVS gives you issues. Sounds like it’s a problem with you, not them. 2 competitors do the same, yet you think they are the problem. Ignorance is definitely bliss with you.

        Like

        1. I never had a problem with CVS till all the personal in the pharmacy departed at the same time. I don’t know why. The people who took over have no concept of how hard it is to keep tract of the medications I take, None of them are narcotics so it’s not that I’m waiting to get high or something. Rite Aid now has all my scripts turned over to them and I have found that the person who works on Sunday’s doesn’t like to do their job to fax over requests for new prescriptions so I wait till Mondays to call now. I set up my med minders for a week at a time on Sundays and that’s when I find out what I need to fill. There will always be someone who wants the easy way out when you have complex medications no matter where you go. I can deal with that. It’s the attitude that I can’t, won’t and don’t deal with. That’s the problem with Walgreens and CVS.

          Liked by 1 person

          1. Maybe all the cvs staff left cause they’re tired of dealing with the likes of you and your entitlement attitude of give me anything I want whenever I want no matter what else you got going on because I’m such a great person doing everything I can for humanity that I deserve a lollipop. How bout you shove that suppository up your ass

            Like

  22. Just because the pharmacist is educated, doesn’t mean that he/she is smart! Case in point, he/she is working at Walgreens. You have to be desperate or stupid to work there. I know many docs who complain about Walgreens. I agree that Walgreens sucks. They make the whole process of getting chronic medications a pain in the ass. I don’t ever see them go out of their way to help people. They don’t care. It’s all about just making money. If you bring a coupon in to them, given by the doctor, they ALWAYS have problems with it. “The coupon won’t work” “Blah, blah, blah” “Your cost will be $150” Really? If you have the patience to go back and speak with someone who really knows what they are doing, and that usually takes many tries, guess what, eventually the coupon DOES work. Hmmm, how did that happen? Now “your cost is only $25”. Give me a break! It seems to be the norm nowadays, that no one gives a damn about customer service. It’s always just about draining the customers’ pocket books , and don’t complain about the lack of service, as they kick your ass out the door.

    Liked by 1 person

    1. If by desperate or stupid you mean making 129K per year, yeah.

      BTW, a doctorate in anything DOES mean that he/she is smart. I feel bad for you, though. Not being intelligent enough to attain a higher degree must be tough.

      Why should they go out of their way to help you? You are rude, entitled, uneducated and demanding. Go play in traffic. Please don’t reproduce. There are enough addicts pretending that their “condition” is legitimate.

      Like

  23. Let me guess, you take Adderall ,oxycodone and/or alprazolam. You wanted an early refill and they refused.
    I’m sure the pharmacist is more educated than you and you’re a condescending baby.

    Like

    1. Hey most of here have chronic conditions and deal with jerk pharmacists every month. I’m willing to bet most of us don’t try to get narcotics early. In my state I need to take a written prescription into the pharmacy to fill Oxycodone and Adderall to get them filled. The pharmacies that we a bitching about are all over the country and we have found that in all of them incompetence is the norm. Lazy workers who don’t want to get prescriptions pushed through the insurance or just don’t care about the patients.

      Liked by 1 person

      1. Here is the thing, work for 1 day in a pharmacy, then come back to me and see if you would ever call anybody who works in a pharmacy lazy ever again.

        Like

        1. Said the words right out of my mouth. If you never work in a pharmacy then you don’t have a say so about what happen in the pharmacy. Because you don’t know the stress they go through because of people like YOU the keep bitching about stupid stuff.

          Like

          1. Most people cannot pass the background test to work in pharmacy. Let alone survive the doctorate level education that pharmacists have. Don’t get mad at stupid people that go into pharmacies. Pity them. They are the most uneducated and useless examples of human beings possible.

            Like

      2. Apparently you’re ignorant about how much work pharmacy employees do on a day to day basis. If you’re having issues at multiple chains maybe you should realize that they aren’t the problem, you are. Most people don’t try to get narcotics early? It happens on a regular basis. If a prescription won’t go through the insurance we call, spend 15 minutes (if not more, I’ve spent 40 minutes on the phone with Blue Cross) dealing with the insurance people who have no idea what’s going on , and usually still can’t get anything accomplished due to the INSURANCE company. Not always our faults, but of course we get blamed by people like you.

        Like

  24. Im 50 yeats old with limited transportati,i have cancer and meny other debilitating diseases I have been holding on to my persription for 8 days yes pain medication i dont abuse it ,snort it,shoot it . But still cant get my meds it is a disgrace.how the Junkies can walk in with cash and get the same meds that thau turned me down on. If these people can a can come up with that kind of money why dont thay have insurance? Why because the junkies sell their meds and the pharmaceys have to know this ,you can tell by just looking at them its like 2 separate drug dealer while the sick get sicker . appalled disgusted!!!!

    Like

  25. A family member of mine does and do you know how hard it is to fire someone there? They have to have like 15 write ups or steal something, dumbass

    Like

    1. It’s not that they can’t tell it’s a typo, it’s that the DEA says you can not alter the script. If a script is altered it is void, for obvious reasons. If you have a problem with badly written scripts please contact the doctor and have them send a new one, a lot of times we will contact the doctor for you, if you’re not a huge pain in the ass. We want to get you the medicine to help you, but we have to follow the rules.

      Like

  26. I find it comical that you’d call Walgreens pharmacists unintelligent and “douchey”. One- look at your word choice? Two- you clearly don’t realize how smart you have to be in order to even become a pharmacist…..
    Just because they don’t run their pharmacy by all your needs doesn’t make them “bad”. It’s cause they don’t want you to be selling your drugs to other people- moron. Go to rite aid.

    Like

  27. The only person who doesn’t know shit about shit here is you ahaha pathetic…you guys are just pissed that they won’t refill them early??? Fucking please- go to Walmart to get your narcotics then. Idiots. Walgreens is probably the fastest and most efficient pharmacy I’ve been to. Get over yourself sadly the world doesn’t revolve around you and they have policies they have to follow.

    Like

  28. I don’t go to Walgreens anymore. Not that there’s one near me anyway. I did however have to fill a script out of state recently and now I have to fill it again out of states at the same place again. With most prescriptions if you have refills and fill out of state then you need a new prescription to fill it again. Well my doctor won’t give me a new prescription as he want’s me off this med. It’s the only one that has worked and I’m now working on getting a new PCP. He gave me a new medication for the pain but only gave me 40 pills for 30 days. I’m supposed to take it twice a day. Seems to me he can’t add or multiply to figure out I needed 60. My doctor left the practice she’s been at for 14 years and I got turned over to a doctor who doesn’t like women and doesn’t believe Fibromyalgia is a real illness. He also gave me referrals to about 5 other doctors because he doesn’t want to deal with my other problems like my other doctor did. Now I have to find a way to get to the other doctors in a timely manner with no car and not being near a bus route.

    Like

  29. I have a great solution. Move to Quebec. Sorry but every pharmacy I have ever worked with here has been great. In fact, move to Quebec for the pharmacies but go back to the U.S. for doctors who will treat you like a human being and won’t make you wait 6 months for a routine check up! Then of course they tell you, “if only we had caught it quicker”. Mmm, yea. Thanks for nothing.
    I am right now out of my meds and cannot get an “emergency” meeting with my doc for another 4 weeks. My pharmacy says, “no problem. What’s the date of your appointment? Ok, here’s your refill to hold you until that date.” No lie. They do this. Not only that, but when the doc prescribes me something, I take it to the pharmacist and talk to him for a long time about the meds, side effects and other med options. Often I have gone to the doc and told her the meds I want instead of the crap she gives me which seems to be based on the latest premium offer from her pharma salesperson.

    Mmm, maybe we could combine the two healthcare systems and have a North American system. Now that will really give the politicians something to fight over.

    Whew! Thanks for letting a North-of-the-border vent.

    Like

  30. and i did it! i officially quit WALGREENS and my foot will never step in there as an employee again! Big fuck you to all the higher management and the CEO for treating their employees like shit!

    Like

  31. I am sorry to say but I love Walgreens been with them forever. Now the one on jackson they are great and they always are very nice to me. But, if they do get crappy with me then I would give it right back. I remember one time I went6 in to get my scripts and the reg. were down and they only gave me half my meds but went right back in and they had it in there hands waiting on me lol so things happen. But my husband goes to walmart hate that one yeah it takes all day oor longer to get them there and they are rude and they dont care if you need them or not. I believe it is who you are and if you are paying cash insurance or what ever you know people should treat people they way they want to be treated. by the way I also have alot of problems and have alot of meds. I hate being on meds but the older we get the more things are happening to us. We have a good day

    Like

    1. Thank you for this! I think this is what is missing in a lot of the “pharmacists” and “techs” that post on here and other websites.

      The Pharmacy was NOT able to control the hopping and so states now have a system where a physician or pharmacist can pull up your history, so they know if you have been flagged etc.

      I used to take a few schedule 2 meds, I have a rare neurological disorder that effects the spinal cord. I had to switch physicians because things got ridiculous (my dose wasn’t upped in 18 months). We as patients have to present a ton of information to switch doctors, they check the system and make sure we are “legit”

      I finally found an amazing physician and am thrilled that she put me on a pretty controversial medication. Why? No more severe neuropathic pain. NONE.
      For those apparently super healthy people making judgments I’m 30 and never thought the last 6 years of my life would be spent begging for a diagnosis, pain meds etc. There is something called “addict behavior” in patients who are NOT given pain meds. It’s a bias.

      I work in healthcare and now with this new medication am even thinking about taking the MCAT. So I know all about addiction, responsibilities as a professional and PAIN.

      What I have seen with this recent policy change is the inability for Walgreens employees to simply explain the policy! One man came in gave the tech his script- and without looking up his info she said 2 hours wait. He was confused, he never filled this type of prescription. He asked why. The tech? She could have been a normal human being and explained the policy.. but she just repeated the SAME words! When he left she just kept bad mouthing him to her co-worker.

      From my understanding certain medications are now called in and the DEA # of the physician is verified. But I have had 5 versions of this story from techs.

      What proves that this is all BIAS and not actual listening and reasoning on the parts of Walgreens employees? I got 3 scripts (to be dispensed 30 days apart) because my physician was leaving on vacation. I just wanted to ask the pharmacist if these were written out correctly. First thing out of her mouth? These cannot be filled early. Me: I know, that’s not what I asked you. Her: These cannot be filled early. Me: UMMM I don’t want THESE MEDS- can you look and make sure she wrote this out correctly?

      Seriously

      Like

    2. If you look like a criminal, they’ll probably treat you as such. Do you know how many times Walgreens has been robbed for narcotics? Obviously not cause you don’t work there. I would never go to you as a doctor you sound highly unintelligent and shallow.

      Like

  32. I hate Walgreens too!
    They’re so condescending, they were always treating me like I was a drug addict and tried humiliating me. On many occasions they threaten to call my doctor, which i’d reply -Go Ahead, He Wrote The Prescription! They made it so difficult when I felt so sick and in pain. I kept going for years because they were the only drive thru in town. I can tell you, when you feel shitty it’s had to wait and stand in line. It would have been nice if they had shown some compassion and understanding. After years of mistreatment I finally changed pharmacies. Safeway has never tried to intimidate or threaten to call my doctor. I feel respect that most patients deserve. I can’t believe I kept going to walgreens, ugghh I want to say to Walgreen employees, not all people who take pain killers are drug addicts! We already live in hell, quit making our lives more miserable than they already are.

    Like

  33. It’s not the responsibility, however, of the pharmacy or pharmacist to not fill a prescription or decided to make you wait days after it’s due to fill it. I have run into pharmacists that flat out tell me I’m not going to fill this because I don’t want to. It’s always been at Walgreen’s that this happens. Not all pharmacies do this. I am allowed to fill my prescriptions 3 days before I run out and have had no problems doing this with most of my medications. I always wait till the schedule II drugs are due to get them filled and at my local CVS I’ve never run into a problem. It depends on the pharmacy and pharmacist as to whether or not they “feel” like doing their work. Walgreens is a pharmacy that has consistently bad service.

    Like

  34. How dare you judge someone complaining about subpar service especially when they are not well. It has nothing to do w/pharmacy techs having your life in their hands. It has to do ww/poor service.

    I experience this same terrible treatment at Walgreens on a regular basis. I go to pick up scripts + the charges are wrong or script not filled because some IDIOT didn’t process the Insurance correctly. These are long term employees, not fill-ins.
    I waited a week for a med I need to take daily because no one at the pharmacy knows the meaning of the word follow up.
    Can you say Shut up Idiot – I’m sure you can

    Like

      1. Thank you! It’s hard to give great service when they expect you to do data entry, fill, and help customers at the same time. One person can only do so much.

        Like

  35. If you are just a”sick kid” then you have more issues than Walgreens. You have no idea how insurance companies work. You definitely have no clue about laws that govern CII prescriptions. And if you have that little faith in the people that handle your medication, then you are definitely in worse shape than just being a sick kid. Those people that you tell at and call stupid have your life in their hands! It’s not food that somebody might spit on…..this is medication that could kill you. CAN YOU SAY IDIOT!

    Like

  36. As a Walgreens employee for over 5 years now, I hate as much my dumb customers as much as dumb district managers and the CEO. we have to put up with this shit and get paid shit. no overtime, constant cuts in hours, oh and the best part, there is no one to even cover your shifts when you need vacation time. for all you bitching about the service you get in the pharmacy, it isn’t up to us when to fill your meds but to state and federal regulation no matter what your doctor or insurance says. believe me, i know how you feel. not everyone in my store is as bright as me and yes I have to work for two, because other co-workers can’t do half of what I can do in a fraction of the time. I hate my job, I hate WALGREENS but show some respect because a lot of people there work harder than you think! don’t like it there go somewhere else, and I will do the same as an employee.

    Like

      1. Overworked??? Hahaha lazy pieces of shit! That’s all you are! It’s too easy to climb the corporate ladder at Walgreens. You’re just LAZY

        Like

    1. Get another job! Why would you work somewhere where you are not appreciated? And a place that makes you HATE your DUMB customers?

      It’s really sad they let people like this in to the healthcare field.

      You should just forward this to your manager, maybe they will relive you of this terrible burden of a job.

      Like

    2. I agree with everything you’ve said and on second thought, this part of my blog is wrong in who it puts as the bad guy, and I’m sorry for pointing the finger at the pharmacists. I realize it’s not your fault but a much larger issue. Thanks for responding.

      Like

  37. Walgreens is ‘ok’. I have no beef with pharmacists in general, or techs. Just as with any profession there are some power-tripping people or people who make it their mission to go out of their way to try and make your life hard.

    Many of the issues with prescriptions are due to people refilling “early”. Here are my thoughts on this.

    Go by the law in your state, and by the insurance. Period. Don’t flag peoples accounts who repetitively refill early to make their lives harder. It is just going to make your life harder when they have to wait even longer than everyone else. I mean if it falls within the appropriate time frame, (legally), then let it go.

    I know my insurance Blue Cross specifically states in it’s terms that at 60% or greater of a substance it is eligible to be covered. Ok, that is more than fair imo.

    Walgreens on the other hand , in my experience, has let the same prescription go early at 24 days out of 30 (which is 80%) — and other times for no apparent reason to me the online system says refill submitted to early, ‘insurance will not cover refill at this time, we will re-submit the order (usually 2 days later).’ — Why two days? Why not the next day? Further, why does insurance not cover it at 80% if the policy states 60%?

    The same prescriptions I have had refilled 6 days early, and also had Walgreens hold them until the maximum day they can possibly wait (until all of the prescription would be gone).

    I’m not a rude person, I am no confrontational, and have never caused any problems with the staff of any walgreens,..

    I simply order the refill online (easier) and if it says too early (we will resubmit in X Days, OR you can call and inquire about paying cash.) — I do NOT call, I do not hassle anyone, make up stories, ever.

    I just let it go until they eventually decide to fill it.

    I refilled a 10 day supply of a pain medication today — Today is day 8. Online it said Refill “Too Soon.”, we will re-submit in 2 days. So in essence they are going to resubmit the prescription on the 10th day of a 10 day prescription? Gee, I wonder if it will go through? (Sarcasm). I mean what is the problem with getting an 10 day supply at 8 days? Why wait 2 more days, why not resubmit on the 9th day?

    I can understand people trying to get their Rx filled at 50% ie: 5 days out of a 10 day supply, or 10 days out of 20 day supply, 15 days out of a 30 day supply and so on. But 2 days?

    Yeah, it upsets me.. but only as an annoyance. I’ll live – I don’t call my doctor to get him to authorize it 2 days early.. why? Cause I don’t want to bother him, he is busy.. I don’t call the pharmacy to ask about paying cash,.. or otherwise demand my prescription as it falls within a ‘reasonable timeframe’ — Cause I know they are busy and don’t want to bother them.

    Ultimately – I know calling and inquiring whether you are nice or not is just going to draw attention to your account and if you get someone having a bad day they can make your life (which if you need this type of medication is hard enough already) alot more difficult. Same goes for some doctors — if you call them about getting a refill a few days early because the pharmacy is being a bit bullheaded they can get annoyed.

    I get it —

    My doctor has told me that HE writes the prescriptions, and he dictates my care. If I ever have problems with refills to call him and he will straighten the situation out with the pharmacy. I appreciate a doctor that is willing to CARE about you and not let the rules and regulation of a dispensery (pharmacy) dictate your pain, or your anxiety levels, or whatever type of Scheduled medication you obtain.

    Technically — what a doctor writes if HE or SHE approves can be filled through insurance initially and EVERY refill be bought with cash at the same time For Schedule III and below. (Schedule II you cannot refill obviously, but I have none.) Would walgreens ‘allow’ this — no. Is it legal? In most states yes.

    The refills and medication are yours.. and why is it that pharmacists and techs feel the need to ‘police’ adults? Responsible, tax paying, businessmen, scientists, and other professions?

    Why? Because they can. I’ve run across some pharmacists who were very laid back and would bend over backwards as long as it fell within the law. That is how it should be. I don’t want anyone to lose their license, or be in jeopardy– but I do know the laws and most people just don’t for their states. The Tech’s generally don’t — some pharmacists have forgotten or just don’t care.

    Walgreens is convenience — but often slow, and often rude. It is the Walmart of pharmacies.

    People need to be treated as people – not numbers. If someone is on the verge of pushing their refills too soon too often — then the staff should go to a confidential area and quietly , and nicely,.. say “Look, mr or mrs. x,.. you have been refilling this and that medication X days early. This is really an issue because of Y. (A real reason, not because they want to power-trip) So please try to limit your refill requests to no sooner than X days before the prescription is due. ”

    So they make it clear,.. right now with my and many others experience it is just a roll of dice. Some fills will go through without any issue, no delays, at about 80% (which is very reasonable to me.) — other times it doesn’t get filled till 100%.. Same medication, same pharmacy.

    Some people get things done early to avoid issues. Others ‘forget’ and end up
    running out and then are busy with work and can’t possibly make it to the pharmacy, the pharmacy has closed, etc. They are out of luck and with some medications you simply cannot be without them — it is deadly to be without them.

    Point is just because a person regularly refills a prescription at 80% usage doesn’t mean they are stockpiling them and redistributing them (selling) them on the streets. Many people just want to have a weeks supply or so at all times.. they feel uncomfortable not having this ‘backup’. Why is that not smart?

    I and others I know personally have had Walgreens hold an Rx till the 100% mark and then on that day regretfully inform them that they are ‘out’ of the medication and would have to order it. (Keep in mind these are incredibly common medications). Ack! There is little you can do in that situation.

    I have had a seizure from this happening, taking clonazepam for 14 years for seizures and Walgreens holding it till the 30th day, then to find out they were ‘out of it and would take a few days to get it in from the order.’ — There weren’t any other sister stores anywhere close.

    So I had to just wait.. after about 36 hours of not having the clonazepam I ended up having a seizure. Wasn’t pleasant.

    It is precisely this type of scenario that scares me to death to not have a bit of a backup/stockpile of all my medications. I would prefer to have a month or two (and in an ideal world you would have 6 months of all necessary medications.)

    Why? The same reason you need 6 months of liquid cash in your savings in case you lose your job, get laid off. Same reason you should have other preparations for mother nature , natural disasters, fire, and other things that DO happen in the world from time to time.

    Don’t take my tone the wrong way, I am not mad or upset with this posting — I just wish the policies would be the same for everyone, reasonable, and never change from pharmacist to pharmacist. Further, I wish technicians didn’t have any power to deny refills and were instructed NOT to conduct investigations on customers to try and see if they needed to be ‘flagged’.

    Nothing upsets me more than hearing of people that the Tech at a pharmacy took it upon themselves to call their one and only doctor about a prescription that is to be filled early. This can absolutely RUIN the relationship of decades with the doctor because a Tech thought they were accomplishing what?

    It is not the place of the pharmacy to police people — to determine if Sally is an Addict but Jane is just undermedicated. They should only call the doctors if A) They see a conflict and dangerous mixture of medications being prescribed that could hurt the customer/patient. B) To get authorization at the request of the customer for a refill on a medication (could be an antibiotic). C) Any other matter that just needs clarification — ie: Prescription is not clear and need to confirm the amount and how many refills. etc.

    They shouldn’t be calling busy doctors for the sole purpose of trying to ‘report’ their refill activity.

    Doctors aren’t stupid. If a patient is refilling early — then the patient will run out early. Guess what happens when a patient runs out early? They will call the doctor and request an early refill. OR they will go see the doctor, EARLY, and the doctor has in his or her notes exactly when the RX was written and how long it should have lasted. THIS is the appropriate time to discuss any issues with being under-medicated and why the patient went through so many refills in a shorter period of time than was intended.

    Doctors aren’t just idiots who can’t put 2 and 2 together with patients history/charts.

    I realize Pharmacists have graduate degree’s.. and this is respected. However, this is for knowledge of medications, interactions, and so forth. They aren’t *medical doctors*, nor are they *law enforcement*. They are there to fill prescriptions. It all boils down to putting pills in a bottle, syrup in a bottle, or any other form of medication.

    I think sometimes the mundaneness of the job for the techs and pharmacists gives them a bit of a motivation to make it a little more ‘exciting’ which sometimes turns out to hurt really good people — often really good people who have been dealt a bad hand in life and are in chronic pain, anxiety, and other illness.

    Just like I love a good, caring, intelligent doctor — I also love a good, caring, respectful pharmacist. Not a corrupt one,.. but one who’s motivation is to help people and keeps their staff (techs) in line with helping people and not trying to play detective smith.

    So tech’s and pharmacists reading this — You know how you act and think on your job. If you are of good character and care for people and aren’t judgmental — then you are doing your job well and I applaud you. I realize you guys take alot of flack from people who have tempers and demand things you just can’t do. It is stressful, but those of you who can still keep your integrity and not become cynical over this environment are shining examples.

    Like

    1. It is the responsibility of the pharmacy to “police” your usage of any controlled medication as dictated by the DEA. If you are getting refills early, even a few days, over and over than the pharmacy is required to review the usage and see if it proper. These are regulations the DEA have in place and are becoming very strict about enforcement. Pharmacists can lose their license and entire livelihood for not doing this. Just because a doctor writes it, doesn’t mean insurance has to pay it or the pharmacy has to fill it. If the actual usage of a drug does not fall in line with the directions originally written, the pharmacist must review. They put their license on the line by approving anything that is out of range of normal usage. These Pharmacists have gone to school for this career just as long as most doctors and actually have a more in-depth knowledge of the drugs they dispense and the laws pertaining to them

      Like

      1. Did you not read what the person wrote?
        Interesting I don’t see anything on the DEA’s website that states this.

        The DEA used to restrict the refill window for scripts (7 days) and now it’s 60 or 90.
        Without knowing the patients medical history how would you know what the “normal range of usage” is?

        Schedule 2 can be filled 2 days in advance in MOST cases.

        Give us a break. This is why states had to set up programs to police the pharmacy hopping (because what the pharmacy was doing was sooooo effective)
        “Just because the doctor wrote doesn’t mean the pharmacy has to fill it”
        ONCE AGAIN funny how some states had to enact laws preventing you from making those decisions. Other states deny that right to a pharmacist for all medications and view this as a denial of care.

        Like

        1. Forgot to add… every time I read people defending the pharmacy when their policy hurts a patient they just go on a nasty rant. There is never an ounce of compassion or concern. Frankly it’s disgusting.

          Biased much?

          Bottom line is that Walgreens just can’t STOP for one second and explain the situation, even when new rules were set by the DEA.

          Everyone’s a drug addict right? Good thing you’re not doctors

          Like

  38. I’m definitely not a fan of Walgreens. I’ve had more issues with them then any other pharmacy. However, it is convenient for my husband to swing by on his way home, so we put up with some of their inadequacies. My issue is not in them having prescriptions ready before the due date, though I’ve had their automated system try to do that and got a notice that it was too early. Thanks, that’s why I didn’t order it myself. I’ve had them tell me when the prescription would be ready, show up later then the time and have them tell me that it wasn’t even started. I get that they are busy, I use to work in customer service, still, don’t tell me something is going to be ready when it won’t be. Also, have the pills ready. I have heart medicine that I take monthly. I don’t want to be told they ran out of it. It should be on hand if you know that people come in at certain times of the month. That’s an inventory problem and someone is slacking there.
    I know enough of customer service to know there are whack jobs out there. Still you don’t treat everyone like they are one. Especially in the scenario where people are sick and often feeling at their most vulnerable.
    Like I said, I would go elsewhere where I’ve seen more compassionate clerks, but going out of my way isn’t worth it. I know, I tried when I had enough of Walgreen’s antics. Convenience, at least right now, is the most important since my illness is more then inconvenient. Of course, it isn’t convenient if they don’t have the meds ready or in stock. Sigh.

    Like

  39. I hate Walgreens worse than you possibly could imagine. As a former employee I could tell you stories that would make you gasp in horror and also pass out laughing.

    But, your rant about not being able to get your meds early is usually (99.9999%) a sign of an individual taking their meds to fast or abusing them. Then these morons are out of their meds and want more. But, the doctor and the insurance companies both say, “NO” that the abuser can’t get them until the date that they should run out.

    We have had people coming in at exactly midnight to get their refills when they are due. Then being mad when they aren’t sitting there waiting for them. They are to dense and don’t care that these scripts can’t be ran through the system until they are able to be filled. Then because its midnight most computer systems (including insurance companies computers) are rebooting and it takes until usually 1:30AM or so for these scripts to be processed.

    CVS is in the same boat with early scripts that Walgreens is. I have changed all my scripts out of Walgreens. CVS is actually worse. But, I refuse to set foot in a Walgreens ever again.

    As far as going out of business, I can tell you that Walgreens sales aren’t keeping pace with inflation and that their costs are going up due to what the government is willing to pay. So I could see them bitting the dust. Plus Walgreens has 6 legions (12,000) of corporate employees and only about 8,000 stores. Nepotism and waste at the corporate level is going to tip them over and sink a once great company. I give Walgreens 4 maybe 5 years under the new health care laws and they will be bought out or close.

    Like

    1. Interesting. I have not had issues personally except for once, I spoke to the District Manager (that’s how upset I was)

      Basically when you look at scripts that are NOT schedule 2, sometimes docs write “take 1-2 pills every 8 hours as needed” now that could mean 30, 60, 90, 120 etc.
      I don’t think that most docs are even thinking about the issue of a patient having a problem because they are “filling early” if they needed 90 pills but doc scripted 80.

      Yes, you are going to find people who abuse drugs. But to your point how do you know that the doctor isn’t scared by the DEA (like most are) and are just giving the patient the bare minimum, and the patient takes 1 pill more because of a rough work day, now they are filling “early” because they don’t want to be in pain.

      I think the issue is that most legit pain patients are seen as drug addicts by their physicians, family, employers… and they are treated like that at a pharmacy also.. it just gets to me too much, especially when no one explains why they can’t fill a script.

      Like

  40. Aww it’s so heart warming to hear people complain about things they know nothing about. Im sorry that you had to listen to the robots Walgreens has created and they didn’t explain things to you in English. I try to dumb things down as much as possible for my customers. But there’s probably a reason that you can’t get your meds early. And I’m willing to bet it has nothing to do with the pharmacy and everything to do with your insurance.
    So how about you just pay out of pocket? Then you don’t have to deal with the insurance company and you get what you want.
    So basically if you want them to pay for your stuff, you have to follow their rules.
    They own you.
    *manical laugh*

    Like

  41. I hate Walgreens too! They are no better in south Florida. I feel your pain sister. The one I go to near my house, there usually the same guy there every time. I hate him too. He is a tall skinny black kid that is queer as a 3 dollar bill and thinks he/she knows everything. One of these days I’m gonna snap his gay little neck.

    Like

    1. I finally kicked Walgreens to the curb today!!! They screwed me out of two refills but I am finally all out of that place! I hope CVS is better! I dreaded going to Walgreens every time I had to deal with them my anxiety was unbearable!!!

      Like

  42. I used to live in Chicago and going to Walgreens was an act that required a sort of devine intervention. I had to get myself in the frame of mind to even walk thru those automated doors. The smell of the store, even though it wasn’t a bad smell, would instantly get my heart racing (unlike the smell of an Ace Hardware, which should be a Yankee Candle scent). Then there was the 45 minute wait, just to drop off your prescription. But then the fun part began; having to stand and wait next to the condom wall where there was plenty of standing room, and people watching. Thank goodness people had problems, pharmacists would stare at their computer screen pretending to care about resolving an issue; even asking co-workers who had their own “I-will-not-pick-up-the-phone-and-get-this-resolved” look on their face too.
    I would never want to go after work because that was everyone else’s time to go. And forget going on my lunch hour; it was more of asking the boss if I can take a 1/2 of a sick day because I have to go to the pharmacy.
    Now, I’m in a small town. One pharmacist and one assistant for the entire town of 4500. Knows you by your first name, and all 17 medications your grandmother takes as well as which ones are brand name and which ones are generic. Knows that you always use a debit card and has the information ready for your to sign. Knows that the buy one, get one free vitamin sale was over yesterday and still gives you the sale price today. Can only fill 16 of the 17 meds, but will drop the 17th off at your house on his way home.
    Yes, I know, it’s only 4500. But, WOW!

    Like

  43. I’m a pharmacy tech at Walgreens, and this incident where they “refused” to fill the child’s rx is completely out of context. The policy end date is not a Walgreens “typo” (in fact it wasn’t a typo at all) but it was an error on the insurance’s company’s part, and Walgreens sincerely can do nothing about it. They could however fill the rx and have the man pay cash, call his insurance company and get it straightened out, then give him a refund if it’s within 10 days. I hate that you feel that the employees at your local Walgreens don’t care, but it is an extremely stressful job in which you get dozens of people just like you yelling and cursing about things that are out of our control. Most techs are far from “unintelligent.” But you become numb to people’s sob stories when you see pill heads every day make stuff up. Maybe you should talk with your doctor about coming off of some of your meds, because it sounds like your crazy with or without your pills.

    Like

    1. WOW! I was going to say the exact same thing! I hear tons of made up sob stories everyday I am at work! Yes, I work at WALGREENS! I say to myself that some people feel like they are special and we should just give them anything they ask for and forget that it is our job and we have rules and we could and would get fiered.

      Like

      1. I wish they would fire all of idiots and go out of buisness. That would be awesome! Then you could go work at McDonalds and make up some shit why you can’t give someone they’re french fries.

        Like

        1. Maybe that would be better. Then we wouldn’t need Walgreens and all that cholesterol medicine if I could just keep you away from that bucket of fries.

          Like

  44. DO NOT SHOP AT CVS——-THIS IS THE SECOND TIME IN A MATTER OF TWO WEEKS WHERE CVS PHARMACY HAS CAUSED ME PROBLEMS. SINCE THE LAST MIX UP A COUPLE WEEKS AGO WHERE MY CHILD’S PROFILE DISAPPEARED FROM YOUR SYSTEM ALONG WITH HIS PRESCRIPTIONS I TRANSFERRED MY PRESCRIPTIONS TO WALGREENS. TODAY MY PHYSICIAN MISTAKENLY SENT A NEW PRESCRIPTION TO CVS AND ULTIMATELY ENDING UP RESENDING IT TO WALGREENS PER MY REQUEST. UNFORTUNATELY CVS DECIDED TO FILL THE RX AND SUBMIT A CLAIM TO MY INSURANCE ALTHOUGH I DID NOT COME IN AND PICK UP THE RX. AMAZING HOW CVS MANAGES TO FRAUDULANTLY SUBMIT A CLAIM TO MY INSURANCE FOR A RX I DIDN’T PICK UP. SO HERE I AM FORCED TO GO INTO CVS TO GET THE RX OR WAIT FOR THEM TO REVERSE THE CLAIM SO THAT I CAN GET THE RX FILLED AT WALGREENS. UNFORTUNATELY I CAN NOT TAKE A CHANCE THAT CVS WILL MANAGE TO GET THAT RIGHT.

    Like

    1. In order to have your prescription ready and waiting for you techs HAVE to bill your insurance. If not wait times would be terrible having to bill the insurance for every patient that walks in the door. It is as simple as deleting the prescription to have it reversed.

      Like

    2. I’m not using CVS anymore either. Not because they screwed up a prescription, which they haven’t, but because they are rude and inconsiderate. There was a complete staff change about a year ago at my local CVS and now I can’t stand to go in to pick up anything. So I’ve gone back to my local Rite-Aide. I haven’t even been in the store for about 4 years and when I went into there they greeted me by name and asked if there was anything new they could get me. I’m switching over all my prescriptions now. It’s a slow process and since I have about 20 scripts it’s going to take a few months. I’m able to get a 3 month supply on most of my medications so once those are up I’ll be all set with getting them filled. I am much happier now even though I have further to go to get my scripts. Both of my doctors know to call Rite-Aide now with any new script.

      Like

  45. I had been ging to my local Walgreens in Modesto, CA for over 14 years..about 10years ago I got diagnosed with End stage Renal Failure….after the ten years of dealing with med and more meds at the time I had insurance, my kidneys finally gave out in 9/2008…I went on dialysis and no longer able to work…I went on SSI and had MEdicare and Medi-Cal coverage….getting my meds was no problem at all at Walgreens……bill Medicare..they do secondary billing to Medi-Cal…..my background is in Medicare and state Insurance…I was blessed on July 8, 2009 with a kidney donation from a friend of mine….after a little bit of a rough go …my kidney has been working wonderful with my list of meds I take…the most important being my IMMUNOSUPPRESSIVE DRUGS….THEY KNOCK OUT YOUR IMMUNE SYSTEM SO THAT YOUR BODY DOENS’T ATTACK THE KIDNEY AND KILL IT…..occasionally my Walgreens would not have my immunosuppressive pills…send me to another Walgreens or make me wait a day ….which of course a DAY can mean REJECTION FROM MY BODY AND i CAN LOOSE MY KIDNEY….well after 36 MONTHS OF TRANSPLANT …..( I WENT BACK TO WORK WHERE THEY DO NOT HAVE HEALTH COVERAGE)….MEDICARE DECIDED TO CUT OFF MY HEALTH COVERAGE BECAUSE MY KIDNEY IS DOING SO WELL?????!!!!! DUE TO MY MEDICATIONS….. SO AS OF July 2012 I just have Healthnet…they are an HMO….since 8/2012……I have been fighting with walgreens Pharmacy staff…when I went to get my Immuno pills they said I had no INSURANCE…i said yes I do….I no longer have MEdicare but I DO have Healthnet..bill them…..they said Healthnet said the medications are too expensive…I was in shock…I can only get a 30 day supply and I was out…I started crying…I said what can I doo….the Pharmacy told me well you can purchase them…..One weelk for one presciption is 300.00….the other is 150.00….Healthnet is not covering any of your meds……they said you are not eligible….I asked did you call them… walgreens replied…NO WE DONT DO THAT WE E-FILE……YOU NEED TO CONTACT YOUR DOCTOR…I WAS IN TEARS…I STATED I HAVE TO HAVE MY MEDS FOR MY TRANSPLANT….I AM A SINGLE PARENT…NOT ALOT OF MONEY…WHAT CAN I DO…..SO I BORRWED SOME MONEY TO GET ONE WEEKS WIRTH,,,WALGREENS SAID BY THEN MAYBE IT WILL BE RESOLVED…I CALLED HEALTHNET…..THEY TOLD ME THAT WALGREENS NEEDS A PREAUTH FROM MY DRS IN SF,CA…AND THEY WILL COVER THEM……I WENT BACK TO WALGREENS TOLD THEM WHAT HEALTHNET SAID…THEY SAID WELL SEND THIS TO OUR RESOLUTION CENTER…BY THAT TIMEIT HAD BEEN TWO WEEKS AND I HAD NO MEDS… AND NO MONEY TO BUY THEM….SO I DECDED NOT TO PAY MY CAR INSURANCE AND PRCHASE ANOTHER WEEKS WORTH….4 WEEKS LATER AND 10 VISITS TO WALGREENS PHONE HOURS WITH MY INTERNIST…I FINALLY ENDED UP AT THE ER ….SICK, DEHYDRATED…DIZZY…AND MY KIDNEY WAS NOT FEELING GOOD….NO MEDS FOR 5 DAYS…..AT CPMC IN SF, CA WHERE I HAD MY TRANSPLANT…..THEY HAVE A WALGREENS IN THE HOSPITAL…..AFTER MY STAY IN ER AND 4 PINTS OF FLUIDS..AND BLOOD WORK….THE ER DR SAID YOU CANNOT GO ONE DAY WITHOUT YOUR MEDS…I TOLD HIM THE TORY AND HE WAS APALLED…HE SAID ALL YOU NEED IS FOR YOUR WALGREENS TO CALL HEALTHNET AND GET IT APPROVED WITH YOUR DX…ANDDRS NAME…..HE LEFT, CAME BACK IN 5 MIN AND SAID THE WALGREENS HERE HAS YOURS MEDS READY FOR YOU…..GO GET THEM..THEY WILL BILL YOUR INSURANCE….I GO TO THE PHARMACY…SHE HANDS ME A BAG WITH ONE MNTHS WORTH OF MEDS AND SAYS MY WALGREENS WAS IN THE WONG…THEY DID NOT DO THEIR JOB..ALL THEY HAD TO DO WAS PICK UP THE PHONE…GET THE PRE-AUTH AND BILL……NEEDLESS TO SAY…THE FOLLOWING DAY I FILED TWO COMPLAINTS WITH WALGREENS AND AM WAITING FOR THEIR LEGAL DEPT TO CALL ME…THE MANAGER ADMITTED THEIR PHARMACY DID NOT MAKE THE CALL AND IN THE MEANTIME MY HEALTH SUFFERED BECAUSE OF IT……I AM SUING WALGREENS …..I AM GOING TO SUE THEIR BUTTS OFF!!!!… THEY LIED, THEY ARE LAZY….AND PUT PEOPLES LIVES IN DANGER!!!!

    Like

    1. It is not the pharmacy’s responsibility to obtain a prior authorization (PA) for your medicines. Do you realize that the main factor preventing you from getting your medicine was your insurance? When a PA is required the pharmacy sends a fax to the MD notifying them a PA is required. Then the MD contacts the insurance and provides information why the medicine is necessary in order to override the PA. Based on the information provided by the MD the insurance can either approve or deny the PA.

      It sounds like your anger has been improperly directed at your local Walgreens. The pharmacy would have filled your script and you could have purchased it right there for cash with no questions asked. Pharmacies NEVER contact the insurance on PA’s. So your ASSUMPTION that all the pharmacy had to do was call for the PA is completely incorrect.

      And as far as your supposed lawsuit, good luck with that. If you needed the medicine and going without it truly put your life in danger, why didn’t YOU call the insurance about it? Why were YOU lazy and expect others to take care of your own health???

      Like

  46. i hate wallgreens
    everytime i need a script they will say in a smart ass response your insurance wont cover it till tomorrow.
    im like its 1 day give me a break! can i pay for it without my insurance knowing i can.. smart ass no reply
    or we dont have those instock
    of course you dont
    im fed up with them your better off going to the pharmacy at the hospital

    Like

  47. CVS sucks. I happen to love my Walgreens, but I only go to this one by my house so I don’t know how the other ones are. Except for the one time my Walgreens did not have my migraine medicine and they called another store a few miles away. When I walked to the counter, they had my medicine waiting on me and were very pleasant.

    Like

  48. Where I live we ONLY have Walgreens and Walmart Pharmacy. I have a 2″ spike (like a bone spur) growing out of my elbow area that is tearing into my muscle. My specialist called in a script to Walgreens for a mild paid killer and some better medication for the swelling in my arm and when I arrived at Walgreens to pick it up they informed me I had no medical coverage…… hmmmm thats weird I just paid for a BONE SPECIALIST with this damn card and your telling me I cant get some damn pain killers!?

    Like

  49. Walgreens is all about kiss your ass.try to sell you shit on your way out the door.If the person at the front reg does not sell so many in a day they get a wright up.Fuck that ..I could care less about costumer service leave me alone ….I know walgreens does not care about any emp 27 years..the 1st 25 was great last 2 suck

    Like

  50. Tell that to my friends in fla that are about to lose there job…Because walgreens had to get so top heave…..All asst and exa will be gone in 90 days..I sure would love to see some fat ass mang and dem go 1st….And that power they had to get and alot of people in the phar lost there job…..Go to winn dixie still have one on one phar

    Like

  51. U r all fucking idiots for not knowing that big business make the most money by staffing as little as possible. You want/demand service? Go to a private business. They have more than enough help to get ur bitching ass on ur way. And I m certain that u will still go to a chain pharmacy. Oh yah Cvs is better until ur bitching on a Cvs blog u dumb fucks.

    Like

  52. Check this out: I stayed and argued with a store manager and two pharmacists at the Walgreen’s by my house, because they were not busy there at all. After chewing their ASSES about why they gave me such HELL to get my meds when CLEARLY I NEED them and am not just screwing around, I FINALLY got them to admit that if you TRULY need a certain medication and have no other way of paying for it, the hospital CAN give you vouchers for them. I chewed the butts about not telling me that in the first place, and then I left, NEVER to return. CVS friggin loves me now!!!

    Like

  53. OMG the nerve of anonymous, Maybe if you had Hepatitis C for 34 yrs and rheumatoid arthritis for 38 yrs and osteo and fibro and chronic fatigue and high blood pressure+10 other chronic illnesses you would have compassion for human beings. I dislike Walgreens and CVS. Point of interest a pharmacist was fired at Walgreens due to the fact he stole my husbands meds./ went into the computer changed the script and gave my husband asprin. The pharmacist had decided he needed the prescribed meds. My husband didn’t die but he could have. He had just been discharged after having 2 operations. Walgreens gave us proof and told us what was done. Oh and a $25.00 gift card. Anonymous you do NOT live in our bodies. You have no idea how we feel. Do you pay $1,500 a month for 60/40 medical insurance? How about waiting a year for treatment only to be told everything is pre-exsisting? What a lousy inhumane way to treat anyone! Let us enjoy this blog please.

    Like

  54. I recently graduated from ASU, and now I’m making the transition to pharmacy school. Right now I work as tech at walgreens. Before I’m crucified, I’d like to share a bit about my pharmacy, how it works, and how it doesn’t. We average 500+ new scripts/day and average 700+ transactions/day. We’re thought of as one of the busiest pharmacies in AZ, and I would consider us a high volume store. Now that you know some of my background, I’d like to lay the cards on the table. This system of retail pharmacy is not perfect, and it becomes more apparent at the start of every new year. Our computers are on overload from fax and electronic scripts coming and going, insurance claims are timing out and overloading, and our budget constraints cause us to work with the bare minimum of resources which results in an overworked staff struggling to balance large volume and customer service.

    So why isn’t everything perfect? There are too many variables on both sides that contribute to your frustration and mine. These internal/external factors have caused us to hate each other, but we’re all force to go along with this pony act while corporate and insurance companies make money off of all of us. So the process begins with a new prescription, you come to the drive thru, you drop it off, and the tech tells you 15 minutes (that’s my store’s policy). And you seem happy at first, but I always feel like Murphy’s Law hits the patients that need the meds the most. The tech doesn’t bother checking to see if we have at med in stock cause it’s not worth the time unless it’s a CII. We don’t check cause even if we do have it or not, your insurance might not cover it. The process to type and submit a claim to insurance can take 5-10 minutes, even longer if day supply issues or generic preferences come up on the reject claim. So after your insurance clears it, we can then check the stock. So now I wait for your leaflet info to print, find the correct med, scan it into the computer, count it, weigh it, have the pharmacist double check it, sell it, and counsel you on it, and that’s assuming that your doctor wrote out the correct med, strength, quantity, refill, and signed it. If not, cause chances are s/he didn’t even write it themselves, then we fax and your 15 minute wait just turned into an all day experience. Refill requests in theory should be easier, but if your script is expired, has no refills on it, or a new generic/sub is available anything can go wrong, in which case I get to fax your doctor or call the insurance, making your wait time endless to you. Why do we fax? A call is faster, right? Problem with that is, doctors tell pharmacies the method of communication preferred by their office, and it’s almost always by fax, plus if I made a phone call for every fax sent in the pharmacy, I’d be making over a hundreds of calls a day, and nothing would get done. Here comes the worse part, patients who need their CII meds suffer the worse when any of the above variables hit them. I can not call the doctor for a refill or new script, a physical in person script needs to be placed in my hands every time, that’s how federal, state, and pharmacy board mandate this process. If there is an insurance issue, we can not get the insurance to budge even a day early on a refill to soon, and if your paying cash, no pharmacist I’ve seen will risk losing their license to fill an early script. If there’s a therapy change, please please please tell your doctor you need new scripts, the longer you wait the worse it is for everyone to go back and fix day supplies along with insurance claims. CII stocks are also difficult to predict and order, and they a minimum of 3 -4 business days to order, so if it’s the weekend, you’re looking at 5-6 days of waiting.

    Now for more bad news, there is constant race between pharmacies to get your scripts processed and filled as fast as possible. Drive thrus have been put in place for the convenience of disabled individuals, but in turn have created the impression of a fast food service, and if you think the drive thru is put there for a quick grab n run, you are perpetuating the dangerous notion that medications should come as easily as french fries. If someone can’t walk, I will spend as long as it takes with them at drive, even if you’re stuck between cars or honking at me. With this racers edge at my neck, I am always stressed and feel rushed to do everything at once. Because of this environment I skip lunch on my 10hr shift, never get a chance to go to the bathroom, and find myself multitasking beyond my control. At any given point I maybe ringing up two customers while scanning in new scripts and talking on the phone with insurance, this is typical multitasking for pharmacists and techs. We’re usually doing 4 or 5 things at once and thinking about a dozen other things at the same time. Why can’t I just focus on one thing at a time or why can’t I give you the individual attention you deserve? Cause all the dominos would topple and though you would be happy with me for treating you like a person the first minutes we meet, you would hate me even more if I didn’t deliver that medication in 15 minutes. That’s why I can’t be a person in the pharmacy, and I can’t treat anyone else like a person either. I’ve been yelled at, cursed at, threatened, to the point where I don’t have emotions anymore. I sit there and take it, and continue the job. I don’t hate any of my patients for it, in fact I understand them. Its crap that some patients get stuck in the cracks and find themselves running around in circles with no results. I’ve shared but a small fraction of this system and it’s process, if you have any constructive suggestions, and they are effective and legal, I would be happy to bring them up with my pharmacist.

    Like

    1. change your turn around policy to a more realistic and real time set number of minutes; refills 20 min, new scripts 45-60. at least you would be being honest and have less frustration on this.

      put big signs at the drive thru saying for disabled, with small children, or sick; all others pls come inside and this will help move lines quicker.

      Like

  55. Is it possible for you to go to a small, locally owned pharmacy? I found a little place right next to my doctor – by only my 2nd trip in, the guy remembered my name, remembered I homeschool my daughter, asked about my life… he’s amazing. I haven’t needed anything for awhile and I actually miss going in to see him! That’s what I’d recommend for you, if you can find one.

    Like

  56. It has nothing to do with the pharmacy and everything to do with the people who work there. I recommend you find a pharmacy that has a caring pharmacist and good employees and you shouldn’t have a problem. I also think that when you approach people looking for an argument…you’re likely to get one.

    -Pharmacist….not at walgreens.

    Like

  57. I’ve been on ridiculous #s of meds for fibromyalgia & a psychiatric condition for a number of years now and have been through my share of pharmacies. My system has been almost foolproof, and I hate that it sounds preachy, but here it goes. I a) meet and learn the name of the actual pharmacist(s) in addition to as many of the techs’ names as I can, and b) I treat them really, really nicely. Like, nicer than I am to my friends. Because I know I’ll be seeing them and needing them to help me every two to four weeks, and because I know that most of their clients treat them just like they treat someone at a fast-food counter. I remember that I’m in a long-term relationship with them and I don’t have a damn thing to be ashamed about when it comes to getting the drugs I need when I need them and am legally able to request them. Plus, if I have a good rapport with the pharmacist, then when I call my doctor’s office and they have to call the pharm. for me, I can say, “Ask for Stephen, he’s been really helpful” or something like that–which in turn sets up my doctor’s staff for having an easy call to make, since they’re already kind of “primed” for having a good encounter.
    It’s kind of hard to do this especially when it’s 10 p.m. and I obviously haven’t gotten out of my PJs in two days and I really, really need _______ (fill in the blank), but it’s a good investment in a relationship with someone who has a lot of control over how easy or how hard your life can be!

    Like

  58. Having worked for a pharmacy benefits company at one time, I can tell you it’s NOT Walgreens that’s making the rules, it’s your insurance company. Whatever their rules are on your policy, that’s what Walgreens has to do. Plus, when controlled meds are involved, there are federal policies on them.

    Aggrivating? Yeah probably, but call your insurance company. I don’t care about Walgreens one way or the other. I’ve used them before without any issues, and now don’t live anywhere near one, but it’s truly not their fault.

    Like

  59. wow…I’ve had so many issues with the Walgreen’s pharmacy. I have to say…and I AM proactive about trying to get my meds filled in an appropriate time frame–but with the ‘controlled’ meds–they truly seem to make me grind down to my last 2 pills before they fill a refill…so yeah, that is NOT my fault. I would prefer to get my meds filled with a little cushion room. And wow. If you need your meds filled EARLY for a vacation or a study abroad thing (in college, I studied abroad for 6 weeks–needed extra meds for the trip–what a freaking nightmare!!!)…

    I’m sorry for the pharmacy. I know they have a lot of crap to deal with–a ton of regulations, etc. But I’ve met few pharmacists who treat clients as anything more than junkies. I hate getting treated like a junkie when I simply need my meds to function. Believe me–there is no high when you take your recommended dose! I’d be having to take quadruple my dose…so yeah…I’m a junkie…you got me! lol!!

    Like

    1. more than likely the reason you have to wait to fill a controlled med with only 2 pills left is because of state law. (im a pharmacy tech in TN, and the state will not allow you to fill a controlled med early.) and yes, with vacations etc, its a nightmare. 1. the insurance sometimes wont pay for it, and 2. if its a control, the pharmacist can make an exception if you are going somewhere that doesnt have a WAG. BUT, we have to look at history of early filling etc and make sure its not some drug addict trying to pull one over. its basically the stupid acts of a few that we all have to pay for!

      Like

  60. I have a few medical issues, including an Adrenal deficiency with a high fatality rate that causes me to pass out and have seizures and causes organ (including pancreatic) damage, joint damage and lots of nice little other things, so I take steriods to keep that in check. If I don’t have them, or I don’t have them FAST ENOUGH, when I have a drop in cortisol, I will die. Period.
    I also have very low blood pressure (80/40-ish) and an unrealistically high heart rate (between 120 & 130 RESTING), I have the Epstein–Barr virus, which caused my Chronic Fatigue Syndrome, degenerative osteoarthritis, 3 herniated disks in my Cervical spine (and 2 failed corrective surgeries to go along with those), asthma, actue Fibromyalgia (originally diagnosed in 1994), and my left knee likes to dislocate at will, often and accompanied by excruciating pain, I have TMJ and my jaw often locks when I yawn – sometimes in the middle of the night – and I’ve actually had to go to the ER in order to have my mouth shut. I’ve had more surgeries than most people three times my age and have listened to my two rheumotologists, orthopedist, primary care (DO – and a personal friend), and two endocrinologists argue a double knee/hip replacement for 3 years now. *sigh*
    I take Savella, Celebrex, MS Contin, Oxycodone, Limbrel, Midodrine (to raise my blood pressure), oral Hydrocortisone, Promethazine, Alprazolam, Meloxicam (when my Dr. is out of Celebrex samples), Potassium, Vitamin D, Flexaril and a litany of Omega-3s and similar supplements for joint disorders. Now…ready? Really, are you ready for this?

    I HAVE NO HEALTH INSURANCE.

    Can’t afford it. Haven’t had it since going on permanent, long-term disability (private insurance, well….I was a paralegal & compliance officer for a pseudo-state agency, so it’s through our state’s retirement program), until the year 2030, at which time I will be eligible for retirement. I make too much to qualify for Medicaid, I’m still going through the Social Security Disability process and I simply cannot afford the $1,368/month premiums. Can’t do it. I was hospitalized for over a week in late August and they kicked me out because I had JUST been awarded disability, had JUST got my first payment and had been on state Medicaid for a month when they termed me. They told me they were keeping me for another 3 – 5 days and the next morning, they literally told me my insurance termed that day (9/1), and that despite having two new herniations in my lumbar spine (and an “old one”?? that I hadn’t previously known about), and still recieving IV steroids to regulate my Cortisol levels, that I was “stable” enough to go home. HAHHAAAA.

    So…pharmacies: I started out using a specialty pharmacy, because when I was working and had health insurance, I took a relatively new, and REALLY expensive (nearly $900/month) time-released pain med that was hard to find. They were great….until my doctor added the morphine and they refused to fill it because I have allergies to Codiene, hydrocodone and Demerol. :o/ They were out of my way by two cities, I had to leave work early to get my meds every month and although they were nice enough, I decided that they just weren’t working out. I tried CVS. That lasted a month when the following month, after lengthy conversations the week prior, they’d run out of my Midorine and “forgot to order it”. *sigh* I used a local grocery-store pharmacy for everything but my “specialty” medicine, because they refused to stock it, as did Target and a few other grocery store pharmacies, and I started using Walgreens for the one med I couldn’t find anywhere else. At the time they had two Pharmacists. Both were older gentlemen, one Nigerian and the other an older Caucasion man. They both moved at the speed of snails – I’m SO not exaggerating here. They had lines through the drive through winding through the parking lot and in-store lines wound down all the way past the dental products (half the length of the store).

    After about a year of continuing this routine, I REALLY got tired of the wait at Walgreens and the constant errors at the grocery-store pharmacy. (They once gave me Proxac instead of Floxin, birth control pills instead of alprazolam, and then once insisted I’d been in 2 days earlier to fill my morphine…helllooo, I have a VERY unique name and I’m somewhat memorable. It took three calls to my doctor’s office and them consulting with their tech support department to find out it was an error.) THANKFULLY, about this time, Walgreens got a NEW Pharmacist. Now, old Caucasion guy was still there, but THANK GOD, a girl we’ll call Susie (close enough), took over and RAN that place. We actually developed a friendship and I IMMEDIATELY switched. I’ve occasionally had to go to another Walgreens because it’s after-hours or they’re out of stock of something or another (Lord knows, mine isn’t an easy order to keep up with all the time), and there is a 24-hour store also not far from me and their Pharmacist is not only good friends with “Susie” – they both went to Princeton together and I live in the southwest…cool beans – but he’s also a friend of a DPT of mine that I dated casually for a few years before moving on romantically. We’re still friends, and the guy at the 24 hour Walgreens, we’ll call him Charles, is friendly enough that we found out about all of these shared friendships just through casual conversation. I’m pretty outgoing – a little windy (CAN YOU TELL??? LOL), and end up talking to people I deal with on a regular basis.

    So, now I’ve got not one, but TWO Walgreens that give me GREAT customer service (“Susie” even calls me to wish me happy birthday, and I her, etc.), have really wonderful staff and I am thankful to say that I can trust them with my life…which I literally do. They’ve gone above and beyond for almost over a year now and I wouldn’t trade them for the world. :)

    I have to agree with the person who posted that what we ALL hate is just poor service. It’s really hard to remember sometimes that our doctors, pharmacists, therapists, etc. are people, too, with lives, some as complicated as ours, and while that’s no excuse for consistent BAD service, it does help when there’s the odd bad day or two. I’m now the one who can walk in and the entire staff stops to come say hi and chat (if they have time), especially, “Susie”, and now when she’s having a bad day, it only takes a few minutes of laughing and cracking jokes to hear her thank me and say she can get through the next few hours.

    I just happened to get lucky and hit the jackpot with a caring Pharmacy….WALGREENS!

    If ANYONE has taken the time to read this entire post, I’ve gotta say you’re an exceptional human being for hangin in with my winding story! LOL Happy holidays to everyone. :)

    Like

    1. I did! My heart sank with all you’ve had to go through but I’m happy to hear it went uphill. I haven’t had bad service with wallgreens but have been working for a retailer the last 13 years and oh my…can’t imagine if I were a customer.

      Like

    2. I did work at walgreens 27 years and so happy not to be there..My rx go to winn dixie they care…They just did more lay offs this week and hr cuts …move your rx now before it is to late and they kill you with no help

      Like

  61. If you want to blackout from anger and frustration, use Walmart pharmacy. WORST EXPERIENCE EVER! LAZIEST SUNZA BITCHES IN THE WORLD!! But that’s just their policy.

    Like

  62. Greetings and sympathy for your miniseries… :(

    While not as ill as you, I, like many others, have struggled with allergies my whole life. I take about half the pills you do, although a lot of them are over the counter now… before Allegra became OTC, my whole family got our pills from a mail order pharmacy. SO much faster than Walgreens, nicer than Walmart, and even/especially cheaper.

    My dad has dealt with asthma his whole life (he’s 50+ now). He has less than 2% of total lung capacity. The inhaler medicine that helps him most, Primatine Mist, has now been discontinued, so he tries to find it everywhere he can. My mom was looking at the WALGREEENS pharmacies in and around Joplin MO a couple of weeks ago, only to be told it’s illegal to be sell it there because it’s a steroid or something. WTF?! Active ingredient: epinephrine, 0.22mg. Puh-leeze.

    That aside, I’ve dealt with Walmart, Walgreens, and Target pharmacies. Go Target. All the way. The employees will actually HELP you. I stopped liking Walgreens after the thyroid meds they filled screwed me over a couple of years ago.

    P.S. Anonymous, I hope I never meet you in person, especially in a dark alley somewhere. Just my luck, you work at the local Walgreens. :-)

    Like

  63. My W-Gr’s has a drive through drug pick up option and that little bit of help at the end of a long day at work keeps me going there for everything except one little prescription. They decided, without any input from my doc, that I was taking too much of it, so they shut me down. My doc had a cow (love that old phrase) and told me they just want power and control. I was in tears … they made me feel like a drug addict even though I was doing exactly what my doc wanted me to do. No problems with the new pharmacy … they leave things to my doc … the one with the medical degree.

    LOVE, love your writing and humor. I’m a fangirl. So much so that my football team is marching down the field in the last freakin’ minute of the game and I’m in another room writing this. OK, now I gotta go …

    Like

    1. SO hear you!! W-Gr’s did the same to me on one of my meds…they ‘decided’ out of the blue that the SAME script my doc has had me on for well over a year was no longer cool with them. I had to go all the way downtown on the El–just to pop into her office for 10 minutes so she could write a script they would fill…we sat there between the two of us working out the wording…ridiculous!

      Like

  64. Firstly, you are flippin hysterical!!!!

    Secondly, I feel your pain after having resided in the city for 25 years. Walgreens is one of the reasons I moved. My depression has almost completely subsided since then.

    Thanks for sharing :)

    Like

  65. Sorry to hear you hate them so much…my Walgreens I go to is 90 percent of the time, awesome possum. But then I only go there or used to go there(I have since qualified for prescription assistance from pfizer, so I get my meds filled at the doctor’s)

    I do remember once having a slight issue with percocet for a surgical procedure…because I had a history of going there for opioids due to a seriously painful fungal sinus infection with polyps, they were all cagey about filling it.

    Like

  66. You really do need to switch elsewhere. Ive gone to Rite Aid my whole life and would never go elsewhere since it is impossible for them to be topped. I would never go to their store (seeing theres CVS and Walgreens both a street away) if it wasn’t for their pharmacy. They know me by name, are ridiculously friendly, never seem annoyed or hating their job or customers, and answer all of my questions without sounding it’s from a script. They also have a guaranteed fifteen minute prescription fill time, and a fantastic online management site for customers to manage all their pills and such. That all also includes automatic refills when they run out, and theyll get a new script when yours runs out for you! It’s all so marvelous! Did I mention all of their pharmacies have ridiculously long hours of operation including weekends? Yep! Best pharmacy ever!

    Like

  67. Sadly, most of the privately owned pharmacies are gone. I watched one of the last two independent ones get “taken” over, and their staff either unable to get a new job or forced into that rigid corporate environment.

    We’re starting new insurance in January which means a new online pharmacy. Express Scripts is good, but the number of phone calls — and robo calls at that — is driving me batty.

    Like

  68. Huh, I’ve never noticed that many Walgreens in NYC. However, the real question is why are you using Walgreens in NYC, a place where there’s some sort of pharmacy every five feet.

    Cue flashback:

    Once, when visiting I discovered I had run out of insulin. Knowing that there’s (sadly) no Wal-Marts there (oh, how I love their cheap medications), I stopped in the nearest pharmacy I could find (next door) to pick up a bottle. Everything went smooth until we hit the price. The cost in New York being three times what I’d pay in Florida (or anywhere in the continental US).

    The pharmacist must’ve seen the eyes bulge out of my head, ‘cuz he then asked me what I was used to paying. I told him $20, he paused a second, and offered to settle for $30. I agreed, and my blood didn’t turn into acid.

    So my advise would be to find an awesome mom-and-pop pharmacy who will be able to give you advice without the scripts. Heck, they might even be willing to barter with you!

    Like

    1. LOL, you’re living a pipe dream. The acquisition cost of most insulins these days is $50+ a bottle. Good luck finding a pharmacy to “donate” a bottle to you less than $55 per bottle

      Like

  69. I think a major point that A LOT of people are missing is that it’s a service culture thing. No matter what industry, it’s the poor service to the customer. It just so happens that it is rampant at Walgreen’s. Yes, there are good ones, but I have had more bad experiences with them in five different states than I have with any other pharmacy I’ve ever used. And I’m not talking about waiting for a prescription to be filled, or contacting a doctor’s office.
    My son’s medication needed a prior authorization. I was not aware of that, as he had been taking it for months. We called in the refill, they said tomorrow. We went two days later, and it wasn’t filled. “Oh, we need a PA letter.” They never called us to let us know that, they never called our doctor to let us know. Poor service.
    Our insurance will not pay for medications with flavorings. My son has a g-tube and doesn’t take anything by mouth, so it doesn’t matter what it tastes like. They compounded his antibiotic with flavored water, without our consent, and we had to pay full price for it. While trying to get to the bottom of it, we were told “that’s the only way we know how to make it” okay, I’m no rocket scientist, but if you know this insurance won’t pay for flavoring, wouldn’t you just substitute sterile water for the flavored water? And most every other pharmacy in the area will add flavoring for free, but here we had to pay full price when we didn’t even want it.

    Like

    1. OMG, you payed full price of $2.99 for a flavoring? Who can afford such an exorbitant expense? P.S. There is no such thing as flavored water. The kicker is, you think other pharmacies provide flavoring for “free” when in reality that flavor is already incorporated into the powder before mixing. The flavoring that patients pay for is in ADDITION to the standard flavor already present. In short, those other pharmacies never added flavoring for “free”…they were already present.

      Like

  70. 100% agree. I hate dealing with insurance and restrictions. lol I’m one of those who is on a ‘restricted’ medicine and have had a time and a half trying to get my prescription filled. I’ve found CVS to work pretty well. ironically enough i chose to read this in the first place because of my dislike of Walgreens, Oh and I swear only 1 person works there . . . part time. there’s never anyone when you need something AND when that one person is there, they’re busy looking at a magazine or straightening boxes lol.
    so LOVE it! way to be awesome Mary

    Like

    1. I frequently read magazines and straighten boxes when people expect to be waited on while simultaneously talking on their cell phones. FYI.

      Like

  71. I really wish you would have told us what your problems were. As far as I can tell you have had ‘problems’, nothing specific just ambiguous ‘problems’. The only one I can see is the old man in the last paragraph. As for an answer to that one: pharmacies don’t controle insurances. If they tell us the customer’s insurance is expired, that is what is told to the customer. Pharmacies cannot make insurances magically work. And they don’t give out free, multi-hundred dollar, unpaid for medication. The kid probably needed an epipen, which is rather expensive. My question is why was he arguing with a pharmacist instead of going to an ER?

    Like

      1. I worked at walgreens and can tell you stores about walgreens that make your head spin…They suck when there was a walgreens running the show it was great…Now no one cares and the DEA Is watching them because a store was filling drugs to get there # up to make the stocks look good….mang think there shit dose not stick news flash it does.they didn’t care about there employes work your but off no thanks to employes it is a shammed you work and do right thing and its all the store and no thanks to you that’s what it comes to people loose in the end sorry you can be a good employ people can be rude and its not the employs fault they probably just lost there hours after working 25 years and pharmacy sucks they spill pills on floor and pick up put in your bottle and playing on there cell phones looking up stock market reading books check your prep stand there and count them don’t leave store till you do. your RX are not being filled at the store.At a call center pharmacy not looking so u better look before you leave store or you may have wrong RXRRRXmedicines

        Like

    1. They can call the insurance company and straighten it out though…..I had a problem getting my 11 month old son’s zantac for his GERD. The pharmacy manager called the insurance company since I am given enough medicine for 30 days, but I was unable to refill it for 40 days. Definately an insure typo or mistake. Thirty minutes later, I had the prescription. Maybe it’s because I live in Houston and not NYC…..Lived in both places and people are just a lot more caring in the south. Also, why would a man expecting a presricption, upset that an insurance mistake won’t cover it go to the ER? The medicine was obviously ready and payment was an issue….why go spends thousands at the ER if you can’t afford a medicine that is “multi-hundred dollar” medicine…yeah, thousands in medical bills and hours of waiting is completely worth not getting what is there and ready for you. I’m guessing you work for either a pharmacy or insurance company…

      Like

  72. I am terribly sorry for all the trouble that you are going through. As a pharmacy student, I’m being taught to put the patient first, to take the time to make sure that their medications are correct and that there aren’t any interactions with any of their other medications. However, we aren’t told how difficult it is to get through to an insurance company or to a doctor’s office. During my summer internship, the pharmacy manager (my preceptor) really showed me the type of pharmacist that we need. She examined every single prescription, knew exactly when it wouldn’t go through a patient’s insurance, would spend the whole day on the phone trying to get it changed, would make sure that everything was accurate and that the patient knew exactly how to take care their medications. Unfortunately, I feel as if she is a rare breed. I know the students that I am going to school with. They’re all very bright and intelligent but it takes more than that. It takes people skills and stress management. It takes understanding and concern.

    But it takes it from more than just the pharmacist. The patient needs to understand that we have rules we have to follow, that we have 15 prescriptions that need to be filled before theirs, and that we control only one aspect of their medication. It is simple for the Doctor to write out a medication prescription. It is simple for an insurance company to say that they will not pay it. But we need to look at the prescription, make sure it is accurate, make sure we can read it even, make sure it will go through insurance, figure out why it won’t, and then go and tell a patient that we either can’t give them their medication or that we can. And we’re health providers, we don’t like knowing that we cannot get someone their medication. But sometimes patients can get to us. Sometimes we don’t like getting the evil looks, the swearing/yelling, and the accusations that we don’t do our jobs correctly. Because we do. But it’s not just us here. It’s a joint effort and unfortunately, pharmacists and pharmacy personnel are the ones who have the most direct patient communication outside of a hospital and we are normally the ones you see when you’re in a rush, or not happy.

    Granted, my naivety is most likely showing through but i assure you, there are good pharmacies out there. There are good pharmacists and people who care. The advice to go to an independent pharmacy is a really good one. I worked in an independent for a couple years and every patient was known by name, families were known and discussed and it was such a friendly atmosphere. It might be just what you are looking for.

    I wish you luck hun and know that you have the power to leave and go to a different pharmacy.

    Like

    1. =(

      I have inflammatory arthritis, so I really know what it’s like to be in pain and not able to get your meds.

      That said, I’ve always had good experiences with Walgreens (in Iowa). In my experience, the trouble is usually the insurance people, and the Walgreens folks are just the messengers. Luckily for me the people at the local Walgreens were good enough to put in the effort to sort it out and get me my meds, even if it was just enough to get me through the next few days.

      Sounds like you’ve had to deal with some callous, world-weary, ass holes. Hope things are better now.

      Like

    1. I literally just read this today! People do not understand what happens in a pharmacy on a day-to-day basis, yet make their judgement just the same.

      Like

  73. I will tell you why I switched pharmacies. When I had a very sick, very premature baby come home from the hospital, he would get pneumonia a lot. When we would get an rx from the ped for breathing treatments and an antibiotic for this child, and I gave it to our wonderful Walgreens, mentioning that it was urgent and it was an attempt to keep him out of the hospital, they told me they could have it later that night (ie 9 PM), this was at maybe 11 AM. No. That is not and urgent request. After this happened once, as I watched them fill antibiotics for 10 year-olds, and adults, with me trying to explain that the child was very sick, and barely out of the NICU. The second time, they tried to pull the same thing. Not this time. They had built a new pharmacy in our town, and grabbed the RX back and took it there, had all of our things transferred, and have not gone back since.

    Like

Leave a Reply. It's nice hearing from you.

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.